Hi, we’re sorry to see this review, but we would like to clarify several important facts.
First, we issued you a full refund for your order. Second, the fragrance you claimed you received instead of the one you ordered is not a fragrance we carry or have ever offered in our store, which is precisely why we asked for photos of the bottle, packaging, shipping label, and other materials so we could investigate what happened.
Despite being unable to determine how a product that we do not carry could have been received in our shipment, we still provided you with a full refund to resolve the matter.
Unfortunately, this incident and the difficulty in verifying what occurred during delivery were among the reasons we ultimately made the decision to discontinue shipping to Puerto Rico.
We are always willing to correct our mistakes, but we also believe it is important to clarify the facts when a public review suggests that we sent a product that has never been part of our inventory.