Privacy Policy
House of Fragrance operates this store and website, including all related information, content, features, tools, products, and services in order to provide you with a curated shopping experience. Our store is powered by Shopify, which enables us to provide these services. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our store or communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls regarding personal information.
By accessing or using our services, you acknowledge that you have read and understand this Privacy Policy.
Personal Information We Collect
Personal information refers to information that identifies or can reasonably be linked to you. This may include your name, billing and shipping address, email address, phone number, payment details, account login information, order history, communications with us, device information such as IP address and browser type, and usage data relating to how you interact with our website.
Sources of Personal Information
We collect information directly from you when you create an account, place an order, or contact us. We also collect information automatically through cookies and similar technologies. We may receive information from service providers, partners, and other third parties.
How We Use Your Personal Information
We use your information to process orders, provide customer support, manage accounts, deliver products, handle returns and exchanges, personalize your shopping experience, improve our services, send marketing communications, prevent fraud, maintain security, and comply with legal obligations.
How We Share Your Personal Information
We may share your information with Shopify, payment processors, shipping providers, analytics services, marketing partners, affiliates, and other service providers that help operate our business. We may also disclose information when required by law, in business transactions such as mergers, or when you direct us to do so.
Relationship with Shopify
Our store is hosted on Shopify, which processes personal information to provide and improve services. Shopify may use data collected from your interactions with our store and other merchants. For more information, you can review Shopify’s Privacy Policy at privacy.shopify.com.
Third Party Websites
Our website may contain links to third party websites. We are not responsible for the privacy practices or content of those websites, and you should review their policies independently.
Children’s Information
Our services are not intended for children, and we do not knowingly collect personal information from anyone under the age of majority.
Data Security and Retention
We use reasonable security measures to protect your information but cannot guarantee absolute security. We retain personal information only as long as necessary to fulfill business purposes, comply with legal obligations, and resolve disputes.
Your Rights
Depending on your location, you may have the right to access, correct, delete, or request portability of your personal information. You may also have the right to opt out of targeted advertising or data sharing. You can exercise these rights by contacting us using the details below.
You may unsubscribe from marketing emails at any time, though we may still send transactional communications related to your orders or account.
Complaints
If you have concerns about how we process your personal information, you may contact us using the details below or lodge a complaint with your local data protection authority where applicable.
International Transfers
Your information may be transferred and processed outside your country of residence. Where required, we rely on approved legal mechanisms to protect your data.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page along with the revised date.
Contact Information
If you have questions about this Privacy Policy or your personal information, please contact us at:
Email: support@irisoud.com
Phone: +1 (540) 315-1011
Mailing Address:
IrisOud – House of Fragrance LLC
1095 Deerfield Dr
Blacksburg, VA 24060
United States